Aleshan Subramoney
Telecommunications
About Aleshan Subramoney :
I am an experienced Dialler Administrator with 5+ years of experience in managing automated dialling systems in Call Centers. I possess strong technical skills, excellent analytical abilities, and a proven track record in optimizing dialling campaigns to increase outputs and exceed client expectations.
i possess in depth knowledge of call center operations and best practices
Able to collaborate with all departments to ensure effective coordination across the organization.
have successfully supervised and managed a team of 50+
excellent communication and interpersonal skills to train and manage agents to ensure the success of a campaign
able to monitor and analyse statistics such as call volumes, agent productivity, and overall contactability across all campaigns.
Experience
Dialer administrator
Dialer manager
Campaign Team Lead
Operations/ Dialer management
Education
Matric - bachelors pass
Diploma - comprehensive programming
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Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality
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outbound : dialer specialist
1 week ago
OUTBOUND : DIALER SPECIALIST · We are looking for a skilled Dialer Specialist to join our team. The successful candidate will be responsible for managing and optimizing our outbound dialing system, ensuring efficient and effective customer contact. The ideal candidate will have e ...
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Dialer Analyst
2 days ago
PURPOSE OF THE ROLE · Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong perfo ...
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Dialer Operations Specialist
3 weeks ago
About the Role · We are seeking a highly skilled Dialer Operations Specialist to join our team at CallForce. As a key member of our operations team, you will be responsible for building, monitoring, and maintaining our outbound activity call sloping strategies. · Key Responsibili ...