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Aleshan Subramoney

Aleshan Subramoney

Operations/ Dialer Specialist

Telecommunications

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Aleshan Subramoney :

I am an experienced Dialler Administrator with 5+ years of experience in managing automated dialling systems in Call Centers. I possess strong technical skills, excellent analytical abilities, and a proven track record in optimizing dialling campaigns to increase outputs and exceed client expectations.

i possess in depth knowledge of call center operations and best practices

Able to collaborate with all departments to ensure effective coordination across the organization. 

have successfully supervised and managed a team of 50+

excellent communication and interpersonal skills to train and manage agents to ensure the success of a campaign 

able to monitor and analyse statistics such as call volumes, agent productivity, and overall contactability across all campaigns.

Experience

Dialer administrator 

Dialer manager 

Campaign Team Lead 

Operations/ Dialer management 

 

Education

Matric - bachelors pass 

Diploma - comprehensive programming 

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