Akhona Tamba

Patient-oriented Dental and Admin.
Assistant bringing over 15 years'
experience in fast-paced dental practices.
Highly skilled in preparing patients for
examinations, assisting with chairside
procedures and educating patients on oral
hygiene and care. I'm also experienced in
providing admin. support service for the
entire practice management value chain.
Exceptional written and oral
communication skills.

Handled client correspondence and internal communications in professional
manner.
■
Answered and managed incoming and outgoing calls while recording accurate
messages.
■
■ Directed incoming mail, interoffice messages and packages to office recipients.
■ Helped less experienced staff manage daily assignments.
■ Updated client correspondence files and noted additions in file index.
Managed information on company databases for different organisational
activities to track history and safeguard accurate information.
■
■ Greeted visitors and appropriately directed to designated areas.
Answered phones and performed clerical office functions to address queries,
concerns and issues, escalating complaints to management.
■
Identified data discrepancies through careful analysis, promptly researching
issues for quick resolutions.
■
Handled incoming calls and emails, providing prompt responses or directing
queries to appropriate departments.
■
Liaised with clients and suppliers, fostering positive relationships and
facilitating smooth operations.
■
Kept office operations running smoothly and efficiently by implementing
procedure and policy improvements.
■
Processed expense claims and invoices, ensuring accurate financial records and timely payments.

EDUCATION
 

Higher Certificate in Dental Assisting Dentistry
Cape Peninsula University of Technology - Cape Town, South Africa
 

Skills for Success, Dale Carnegie Course
Town - Cape Town, South Africa
 

Matric
Cape Town High School - Cape Town, South Africa