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Kagiso
Abel Rantu

Abel Rantu

Host Supervisor

Marketing / Advertising / Public Relations

Kagiso, West Rand District Municipality

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1 Following

About Abel Rantu:

  • Been in the customer service field for more than 10 years and still haven't lost interest in the field. Strongly believe that customer service is not interesting but a never ending journey. 
  • I have tested problem solving skills, decision making skills, customer service skills and like seeing excellent customer service standards being maintained at all times.
  • I am self motivated, energetic, hardworking and can interact with both internal and external guests in a friendly and professional manner.

Experience

  • Have been in the customer service department for more than 10 years. I ensured that all customer service standards at the desk are maintained and implemented at all times.
  • Overseeing the operation and daily scheduling of hosts.
  • Attended and resolved customer disputes in a friendly and professional manner.
  • Promoted the customer service desk by encouraging customers to enrol to company reward programs
  • Conducted monthly audit with admin and IT department. Ensuring that the audit is conducted without any discrepancies.
  • Ensured that all IT related issues are not only reported but are attended to and resolved.
  • Briefed staff on current promotions, procedures and policies.
  • Prepared gaming cards or cash float and cashed up hosts at the end of the shift.

Education

  • Matric Certificate.
  • Health and safety certificate
  • Emergency evacuation certificate.
  • Fire fighting certificate.
  • Maintain and adapt oral communication certificate.
  • Microsoft Excel certificate.
  • Supervisor development programme certificate.

 

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