Client Service Specialist - Johannesburg, South Africa - S&P Global

S&P Global

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Role:
Client Service Specialist

Duties and Responsibilities - "Your Role"

The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.

The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved.

They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at keeping existing customers and increasing revenues to the business.

Key Responsibilities:

Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback

Host client meetings to aid with training, product demos and troubleshooting

Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements

Partner with Product Management to share client feedback and understand strategic road maps

Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process

What We're Looking For:

Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)

Ability to think critically and solve complex problems

Comfortable meeting clients both virtually and in person

Ability to balance competing priorities of multiple clients

Ability to learn and understand technical product solutions and features

Good understanding of investment management across all asset types and geographies

Great if also fluent in Spanish, Italian, French, or German

Financial Services experience/ Finance background preferred

Analytical and good attention to detail

Experience with programming languages, a benefit - Python, SQL etc.

The ability to use Salesforce to a comfortable standard

Location:
Amsterdam, Netherlands

Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About Company Statement:

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.