Customer Service Associate - Cape Town, South Africa - Chenshia Group

Description

Duties include but are not limited to:

• Execute and perform activities of returns clerk
• Coordinate returned inventory with warehouse and manager on inventory management system
• Inspect and reconcile quantities returned with that of the returns forms and documents.
• Check and test products and submit report
• Log disputes on Ecommerce system for products returned damaged by clients
• Maintain and manage a database of all product returns and exchanges.
• Ensure customer satisfaction through handling of product returns and exchanges.
• Handle communication with clients online and offline, and keep company WhatsApp line active
• Maintain relationship with clients on CRM, communicate new products and prices
• Answer queries from potential customers on social media platforms & market places
• Handle offline sales on daily basis
• Adhoc duties

Requirements:

• Diploma in Communications, Entrepreneurship, Business Management or a related field
• 13 years' experience in customer service role or related field

• Excellent writing skills

• English
• Strong organizational skills
• Attention to detail and ability to multitask in a fastpaced environment
• Thrives in a small team setting
• Good sense of reasoning
• Enjoy taking responsibility for multiple projects simultaneously and know how to keep yourself, and others around you, organized and focused on a plan
• Familiarity with social media platforms

Job Types:
Full-time

Applications closes 31 August at 17h00

Job location:
Milnerton Business Park, Cape Town


Salary:
Market related


Ability to commute/relocate:

• Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/08/31