Authorisations Call Agent - Johannesburg, South Africa - Nedbank

Nedbank
Nedbank
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Requisition Number and Talent Aquisition Contact

  • REQ:
-
130544

  • Location: Sandton, Johannesburg
  • Closing Date: 01 December 2023
  • Talent Acquisition:

  • Saranya Govender


  • Job Family

  • Credit


  • Career Stream

  • Credit
Collections

  • Leadership Pipeline
  • Manage Self: Operational

Job Purpose

  • To maintain the flow of card transactions by authorising transactions, granting extra credit, resolving queries and preventing fraud in line with Nedbank Strategy

Responsibilities:


  • Meet Service Level Agreement (SLA) requirements by conducting activities within agreed timelines and parameters.
  • Minimise financial risk by making credit decisions according to mandate.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
  • Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
  • Enable team to meet objectives by supporting, engaging and connecting with others on team.
  • Minimise financial risk by authorising transactions according to mandate or following required process.
  • Meet business objectives by conducting administrative duties according to policy and procedure.
  • Mitigate risk through identifying and preventing early fraud by following process.
  • Ensure compliance by adhering to all internal and external regulations and policies.
  • Highlight problems by identifying and reporting system issues.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.


  • Essential Qualifications

  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


  • Preferred Qualification

  • Certificate: Call Centre
  • Preferred Certifications
  • Call Centre Qualifications
  • Minimum Experience Level
  • None

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Consumer behaviour
  • Data analysis
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Relevant regulatory knowledge
  • Nedbank culture
  • Oral and written communication techniques
  • Relevant Nedbank Human Resources policies and practices
  • General Communication Skills


  • Behavioural Competencies

  • Building Customer Loyalty
  • Communication
  • Continuous Learning
  • Collaborating
  • Decision Making
  • Energy
  • Work Standards
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _
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