Client Support Consultant - Sandton, South Africa - Secondments Recruitment
Description
Job Advert Summary:
The main purpose of the job is to undertake the administrative functions of the department. This person will be comfortable working with a high degree of attention to detail.
The position requires that you should be able to manage your time efficiently as you will collaborate with clients and colleagues in a fast-paced environment.
Ultimately, you should be able to ensure our day-to-day office administrative tasks run smoothlyMinimum Requirements:
REQUIREMENTS:
QUALIFICATIONS
- 3year degree or equivalent qualification (NQF 5)
- Regulatory Examination 5 (RE 5)
- Accreditation with Council for Medical Schemes (CMS) and Financial Service Conduct Authority (FSCA)
- Advantage
WORK EXPERIENCE
- A minimum of 2 years' experience in the Health Care industry
- Sound working knowledge of the healthcare industry, products and legislative framework
PERSONAL ATTRIBUTES AND SKILLS
- Bilingualism will be an advantage
- Strong communication skills are required
- Excellent written and verbal skills
- Strong administrative skills and be comfortable working with a high degree of attention to detail and
- Ability to manage and improve on processes, in order to ensure client service excellence
- Must be organised, efficient, proactive and a team player
- Be able to work well under pressure
- Ability to multitask and prioritise daily workload
- Proficient in MS office and particularly Excel is essential
- Working knowledge of Client Relationship Management program (CRM) advantage
Duties and Responsibilities:
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Establishing and maintaining strong relationships with both the client and the contacts at the relevant product supplier.
- Take ownership of customer issues and follow problems through to resolution.
- Ensuring that all the queries raised by the members and payroll administrators are solved in a timely fashion including resolving the monthly reconciling items on the bill.
- Identifying areas where dissatisfaction exists and develop solutions to deal with these problems and assist
- Managing service delivery of the product suppliers with respect to member, HR and payroll queries etc.
- Keep abreast of developments in the industry and share best practices with clients.
- Contribute to the improvement of Client Support Teams processes and procedures to facilitate the
- Expand the relationship with existing customers by continuously proposing solutions that meet their objectives.
- Respond to complaints and resolve issues promptly aimed at customer satisfaction and the preservation of
- Ensure compliance to all Healthcare's' internal processes and procedures
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