Youth Stream Manager - Johannesburg, South Africa - Afrizan People Intelligence

Afrizan People Intelligence

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Key Performance Areas:

Oversee the quantity and quality of all youth and supervisor inductions and offboarding's
Provide support and training to the team members
Implement, monitor and evaluate processes developed in collaboration with the team lead
Appropriately escalate unresolved issues to appropriate internal teams (e.g. business development)
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve engagement, monitoring and evaluation issues
Weekly reporting on the operational status of the team activities
Provide reports to clients on youth/supervisors app engagement
Drive youth app engagement in line with agreed strategic deliverables
Analyse youth and supervisor engagement data with a business intelligence eye

Requirements:

Minimum of a Bachelor's degree qualification, preferably in a businessrelated or social science field, or

years demonstratable experience in a project management and team management role

Excellent Microsoft Office skills, particularly Microsoft Excel
A passion for youth development and empowerment
Strong written and oral communication skills and demonstrated ability to interact directly and productively with team members and management and to manage and prioritise multiple competing priorities
Extraordinary customer service and relationship management experience
Critical thinking skills
Excellent problemsolving skills
Must be able to communicate, read and write English and other local languages
Team management experience

Pay:
From R25,000.00 per month

Application Question(s):

Do you have a business related or social science bachelor's degree?
Do you have 3 5 years demonstratable experience in project management and team management?