Us Inbound Customer Services Agent - Stellenbosch, South Africa - Surgo HR & Training
Description
Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivated Inbound Customer Services Agent to join their team based in Stellenbosch, Western Cape.
You will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
We take on all challenges and dream bigJob Purpose:
You will be responsible for handling general customer service tasks efficiently whilst treating all customers with the best possible service.
Responsibilities:
Take inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently
Deal with customer complaints in a professional manner
General customer service support
Requirements:
2+ years of industry experience
A proactive approach when it comes to dealing with clients
Highly motivated and positive
Work well within a team environment
Strong communication skills at all levels
Eager to learn the products and daily processes to become an expert on the topics.
Salary:
Market related, plus shift allowance
Working Hours:
Nov - March // 16h00 - 01h00
April - October // 15h00 - 00h00
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