Hospitality Assistant - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy only the best service and have a memorable experience with consistent care and attention to detail.

Responsibilities:

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and skills

Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customeroriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and timemanagement skills
Diploma or BSc/BA in Hospitality Management is preferred but experience and a solid work history is most important.