Credit Vetting Operations Manager: Cec - Midrand, South Africa - Blue Label Telecoms
Description
JOB PURPOSE
RESPONSIBILITIES
Credit Vetting
- Responsible for designing, implementing, operating and continuously improving the back office systems and processes
- Design and continuously improve existing and new business processes
- This includes selecting the IT systems that support daytoday operations; outlining process flows, defining operating rules and policies, assigning operational roles and responsibilities, integrating manual operations with IT systems and defining performance metrics
- Run daytoday underwriting and collections
- Keep track of performance metrics, taking corrective actions, analyzing bottlenecks and implementing solutions that bring process performance to the next level
- Managing the entire back office processes implies overseeing a wide range of operational activities alongside managing customer relationships
- These include but are not limited to: performing credit analysis, establishing direct communication channels with applicants and borrowers, issuing loan agreements
Reporting
- Provide regular reports to the Financial Executive on the performance of the credit vetting team
- Maintain and investigate current reporting with a key focus on improving reporting to the executive team
- Development of new and dynamic reports based on key data insights and analytics performed
- Perform other duties as assigned by the accountable relevant executive
Governance and Compliance
- Ensure compliance with all relevant regulatory and legal requirements
- Ensure that data handling practices adhere to data governance policies and relevant regulations, such as to protect data privacy and security
Team Management
- Supervise a team of credit vetting professionals and organize their workflow to ensure timely delivery of quality credit decisions
- Ensure that all credit vetting procedures and policies are being adhered to by the team
- Conduct regular training sessions for the credit vetting team to ensure that they are up to date with new policies and procedures
Work Collaboratively
- Manage upstream and downstream partners involved in the delivery of the credit vetting service
- Manage and drive relevant KPI's across these partners to CEC
- Recognize outcomes which resulted from effective collaboration between teams
- Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
- Build a culture of respect and understanding across the organisation
- Facilitate opportunities to engage and collaborate with stakeholders to develop joint solutions
Self Management
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
BEHAVIOURAL COMPETENCIES
- Communicates Effectively
- Ensures Accountability
- Decision Quality
- Financial Acumen
- Instills Trust
- Collaborates
- Customer Focus
- Situational Adaptability
- Balances Stakeholders
SKILLS
- Risk Management
- Reporting
- Underwriting Management
- Analyze Alternatives and Recommend Solutions
EDUCATION
- Matric
- Bachelor's degree in commerce or finance, nonnegotiable
- Honours / Masters degree will be advantageous
EXPERIENCE
- A minimum of 5 years of experience in credit vetting and assessment
- At least 5 years of experience in a managerial or similar role
More jobs from Blue Label Telecoms
-
Delivery Executive: Digital Business Innovation
Sandton, South Africa - 1 week ago
-
Marketing Specialist: Cec
Sandton, South Africa - 1 week ago
-
Support Analyst Api Channel Integrations
Sandton, South Africa - 5 days ago
-
Credit Controller
Sandton, South Africa - 1 week ago
-
Sales Consultant: Putco
Pretoria, South Africa - 2 weeks ago
-
Outbound Sales Agent
Randburg, South Africa - 2 weeks ago