Administrator - Cape Town, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

MAIN PURPOSE OF JOB:

To assist with administration of all existing and new CSS Schemes

REPORTS TO:
Regional Branch Manager

QUALIFICATION & EXPERIENCE:

Matric
Previous customer care and administrative experience
Proven ability to work under pressure
Knowledge of Fidelity ADT systems, i.e. Listener (advantageous)
Indepth knowledge in working with MS Excel and formulas
Knowledge of MS Access advantageous

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Strong Administration skills

- essential)

Attention to detail
Professional telephone manner
Excellent communication skills
Good time management

KEY PERFORMANCE AREAS

CLIENT LIAISON

Handle telephonic enquiries from clients (existing and new)
Liaise with external and internal departments with account queries, billings, splits and adjustments
Liaising with committees on request with regards to the relevant scheme

REPORTS

Assist management with collating information for various daily, weekly and monthly reports
Quarterly complete to correct data
To prepare scorecard for profitability.
To prepare profitability for management approval and intervention for underfunded schemes.

ADMINISTRATION

Do existing client searches through Listener by customising Access database
Prepare and arrange mail merge information and documentation as and when required
Complete statistics and billings using MS Excel spreadsheets and Pivot tables
Filing of relevant scheme information and sending changes to Data Maintenance
To provide accurate and timeous administrative assistance to the relevant BM / SS / GM
To contact clients, either new or existing, to be added to a scheme in order to better fund the scheme.
To assist, and communicate with, Data Maintenance HO re LSS increases.
To assist SS (and BM) with requisitions and capex's related to a new scheme: either CCTV, vehicle or guarding.
To assist the SS, BM and GM with client queries re LSS client queries where applicable

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.