Team Leader: Section 14 and Payments - Bellville, South Africa - Sanlam

Sanlam

Verified Company

Bellville, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

About Sanlam Corporate

Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.

We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members.

We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.

We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation.

We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity.

We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth. What will you do?

Key responsibilities:

Set clear direction in respect of team goals, objectives and outputs, performance management, training, coaching and system related duties.
Manage and monitor compliance and adherence to service level agreements.

Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks.

Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)

A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.

Manage the administration of retirement funds across functional systems within SEB Core - managing the correctness of processing with relation to Sec14 transfers and all payments related to Sec14 transfers.

Manage the correctness of operational processes by ensuring teams are following procedures and sign off of controls that will ensure high level of integrity in processing of work, recoding of information and reporting within the team.

Collaborate and engage across various stakeholders for the planning and execution of the section 14 process, unclaimed benefits, liquidations and/or any other activities that relates to the payment of benefits.

Manage professional verbal and written communication and reporting to clients. (Internal and external)
Investigate, resolve and respond to internal and external client queries as well as FSCA queries. (Verbal and in writing.)
Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
Ensure financial controls / risks are addressed and identify and resolve short comings.
Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.
Effectively escalate issues and concerns relating to the timely execution of tasks and make appropriate recommendations to remediate it.

Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.

Monthly reporting to management regarding the work.
What will make you successful in this role?
Grade 12
A relevant tertiary qualification will be advantageous
Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous Technical Competencies
1 to 3 years' experience in managing a team will be advantageous
3 to 5 years' experience in various areas of Employee Benefits / Retirement fund administration including experience in Sec14's
Proficiency in Microsoft Office (Excel, Word, Outlook etc.) Behavioural Competencies
Strong attention to detail and proactive attitude
Strong ability to organize and prioritize
Excellent communication skills both written and verbal
Results focused and displays energy when performing tasks
Time management skills
Ability to work independently and supervise a team
Innovative and demonstrates initiative
Ability to perform well under pressure and meet deadlines
Good interpersonal skills
Ability to collaborate and pull information together
Proactive attitude and a team player
Ability to motivate a team
Strong client focus Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and devel