Senior Analyst Cib Client Static - Johannesburg, South Africa - Absa Bank Limited

Absa Bank Limited
Absa Bank Limited
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Be part of the exciting changes within the CIB Client Onboarding team and join as a Senior Analyst Client Static in a role where you will be responsible for the creation and maintenance of CIB clients across the master system(s) and various sub systems within the organization's Client Onboarding Operations Team.


Job Description:


  • Continuously monitor the queue to claim and action requests received from internal stakeholders.
  • Ensure 100% conformance with regard to quality assurance and escalations.
  • Perform daily, weekly and monthly checks with regards to completion of workflow (SharePoint) and escalate deviations to Team Leader.
  • Adhere to Service Level Agreement (SLA) and turnaround times for each instruction.
  • Escalate Service Level Agreement (SLA) deviations and possible enhancements to Team Leader.
  • Validate the request by checking the primary system(s), ensure all requests received are received from mandated officials, authorized to send such requests, in relation to static data i.e. name change of corporation, settlement requests etc).
  • Investigate, execute and finalize requests as per guidelines (e.g. procedural manual and product system manuals).
  • Update all relevant manuals as and when needed.
  • Review and analyze requests in terms of amendments and additions received from internal stakeholders to determine number of product systems to be amended in accordance with request and implement across sub systems as appropriate.
  • Effect changes as indicated and send to colleague for the relevant four eye check.
  • Send a detailed and professional request completion notification to requestor.
  • Update progress on workflow tool (SharePoint) in accordance with procedure.
  • Once finalized, ensure that all completed requests, including feedback are loaded onto Midbase or any other master system depository.
Education and Experience Required

  • Grade 12 (NQF level 4) with Mathematics
  • Post grade 12 qualification in systems, engineering, statistics is preferable
  • 2 years' experience in working with complex data amendments
Education

Higher Diplomas:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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