Warranty Administrator - Spartan, South Africa - Jobs 4 All
Description
Position:
Warranty Administrator
Branch:
Spartan
Reporting Manager:
Workshop Manager
Salary:
R12k -R15k + Med allowance and provident fund
- Ensure that loss on warranty is within budget percentage parameters.
- Keep daily workin progress within parameters.
- Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used.
- Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support.
- Provide speedy and helpful service to internal as well as external customers while contributing to a spirit of team cooperation which leads to customer satisfaction.
- Adhere to agreed working hours.
- Carry out duties and instructions in line with quality standards while selfmanaging your tasks to the extent that you can be unsupervised.
- Submit warranty claims timeously and correctly.
- Report problems to management for speedy resolution if not able to resolve them yourself.
- Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.
- Ensure that correct number of hours against flat rate manual is costed.
- Cost all completed jobs as soon as possible after time of completion.
- Ensure that jobs are costed and invoiced before promised time.
- Understand and utilise manufacturer and group costing & warranty claim procedures.
- Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real time costing.
- Cost all completed jobs immediately.
- Monitor and report on daily workin progress report and backlog in costing immediately.
- Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum.
Minimum Requirements:
- Matric Certificate or higher
- Minimum 12 Years' experience in similar role
- Code 08 license
Personal Attributes:
- Be able to work independently.
- Team Player
- Confident and proactive approach anticipates issues and requirements.
- Attention to detail.
- Strong documentation skills
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