Short Term Insurance Quoting Agent - Durban, South Africa - Talksure
Description
DEPARTMENT
Sales (STI)
POSITION
Quoting Agent-Short Term Insurance
REPORTS TO
Team Leader
PURPOSE OF THE JOB
To obtain data from clients to inform the preparation of short term insurance quotations
MINIMUM QUALIFICATIONS
AND EXPERIENCE
- Matric / Grade 12 or equivalent
- 6 months contact centre sales experience
- Insurance industry experience advantageous
- English (Second Language Advantageous)
- Must be able to work on Microsoft Office including Word, Excel and Outlook (Basic)
JOB RESPONSIBILITIES
- Convince potential clients to answer questions telephonically for an insurance quotation
- Achieve predefined quotation targets
- Ensure that all quotations are in line with financial services compliance standards
- Ensure that call quality standards are maintained
- Accurately capture data provided by clients
- Professionally transfer clients through to qualified financial advisors in line with required standards
SKILLS AND COMPETENCIES
- Excellent objection handling skills
- Strong verbal communication ability (English)
- Good listening skills
- Ability to build rapport
- Highly resilient
- Selfmotivated and results orientated
- Solutions orientated
- Compliance
- High quality orientation
- Attention to detail
- Have good organizational and time management skills
- Highly professional and takes ownership
COMPLIANCE
- No criminal record
- Clear ITC records
- RE5 Advantageous
- FAIS Advantageous
- Must be eligible to go on the Rep Register
- DOFA must not be expired if so must have RE5 and FAIS
WORKING HOURS
Monday to Friday 8.00 to 17.00 or as per campaign requirements.
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