Legal Debt Collecting Call Centre Manager - Brackenfell, South Africa - fenwick boshoff attorneys

fenwick boshoff attorneys
fenwick boshoff attorneys
Verified Company
Brackenfell, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Job Responsibilities

  • Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
  • Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
  • Manage and improve centre performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
  • Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
  • Summarize, collect, and analyze call centre trends and data for regular performance reports.

Qualifications:


  • Bachelor's Degree
  • 2 years of managerial experience
  • Customer service experience preferred
  • Motivated selfstarter
  • Excellent verbal communication skills
  • 2 years of call centre experience required
Please forward a copy of you CV, proof of degree, experience plus indicate salary expectation.


Salary:
From R15 000,00 per month
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