Sales Agent - Randburg, South Africa - Icon AF

Icon AF
Icon AF
Verified Company
Randburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job Description/Specification

Sales Agent/ Consultant


Job Title:
Sales Agent/ Consultant


JOB SUMMARY


The Sales Agent at is
responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.


Responsibilities & Duties


The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, POPI questions and accurately capture customer details.

Correctly classify calls on the internal dialer and produce quality sales.


People Responsibility:


  • Make 10 sales average per day
  • Communicating with customers and sales team leaders
  • Analysing customer behaviour.
  • Effective handle objection and create need.
  • Escalating complaints and queries to team managers
  • Converting leads to sales in accordance with team and branch target
  • Accurately classifying call details on the internal dialer
  • Accurately capturing customers biographical details on the internal dialer
  • Building positive relationships with customers and business associates
  • Use questioning techniques in calls acutely
  • Matching customers to products and pitching appropriate products
  • Ensuring qualifying, compliance and POPI questions are posed to customers
  • Presenting information on the script articulately and precisely
  • Handling objections effectively

Business Responsibility:


  • Ensure that current sales scripts are followed and presented correctly to clients.
  • Ensure that daily agent targets are met.
  • Handle rejections, disappointments, and setbacks effectively.
  • Ensure personal adherence to the company values.
  • Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
  • Remain selfdisciplined and maintain good attendance.
  • Adhere to performance targets concerning call quality and call outcomes.
  • Safeguard company property and its use

2.
Key performance Measures:


  • Sales Targets
  • Call quality
  • Pending percentage
  • Accurate call dispositions
  • Attendance and conduct

Knowledge, Skills and Abilities

  • RE qualification preferably
  • Minimum of 6 months of outbound sales experience (insurance products)
  • Has enthusiasm and tenacity to overcome adversity
  • Be equipped with the basic principles of the sales process.
Matric.

Eloquent / Well-spoken; Excellent verbal communication skills

Ability to handle pressure.

Ability to generate sales.

Punctual.

Teachable.

Self-discipline.

Persistent.

Target driven.

Resilient.

Motivated.

Ability to work well with others.

Job Specification

Sales Agent/ Consultant


Required experience:
Entry-level,6 months - Strong Call Centre Sales Agent Experience


Salary:
R5,000 basic plus uncapped commission

Required Knowledge, Skills and Abilities:


  • Matric.
  • Eloquent / Wellspoken; Excellent verbal communication skills
  • Ability to handle pressure.
  • Ability to generate sales.
  • Punctual.
  • Teachable.
  • Selfdiscipline.
  • Persistent.
  • Target driven.
  • Resilient.
  • Motivated.
  • Ability to work well with others.

Required Personality traits:


Salary:
R5,000.00 per month


Ability to commute/relocate:

  • Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Certificate (preferred)
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