Miway Blink Support Agent - Midrand, South Africa - Sanlam

Sanlam

Verified Company

Midrand, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who we are?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products.

Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online.

We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world.

Company values that every employee subscribes to are:
Energy, Freedom, Accountability and Attitude.

Build a successful career with us

Miway Blink, Insurance made easy.
Team MiWay
Miway Blink is part of MiWay Insurance Limited, which gives us plenty of experience, credibility and trust built over thirteen years in the industry.
MiWay is a licensed nonlife insurer and financial services provider that offers car, household, homeowners, business insurance, as well as liability cover. Wholly owned by Santam, a bluechip JSElisted company, it has helped build the brand into a trusted household name. Fanatical about delivering awesome customer experience, we are passionately committed to go out of our way, so that you can live life your way
What will you do
We are looking for enthusiastic individuals to join the MiWay Blink Support Team.
You will be responsible for client services in a Call Centre environment, handling existing customer service queries, complaint resolution, retentions, and collections.
In this role, you will need to be able to adapt quickly, think on your feet and deal with uncertainty.
In this role you will:
Process policy updates
Followup and collection of premiums
Customer retention
Complaint investigation and resolution
Administration

Minimum Qualification Required

Grade 12/Standard 10/ Matric/ NQF
RE 5 & FAIS qualified as per Fit & Proper DOFA date

Experience

Minimum 2 years Call Centre and administrative experience

Essential Requirements

Fluent in English and another official language
Selfmanaged
Well spoken
Active listening skills
Selfmotivated
Adaptability
Quality orientated and organised
Must be highly proficient in dealing with clients at all levels
Customer focus
Professionalism
Flexibility
Ability to multitask and cope with pressure
Team player
Problem analysis and problem solving

Knowledge and Skills

Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes

Communicates effectively

Contributing dependently
Decision quality
Contributing dependently
Action orientated
Contributing dependently
Optimises work processes
Contributing dependently

Core Competencies

Cultivates innovation
Contributing dependently
Customer focus
Contributing dependently
Collaborates
Contributing dependently
Being resilient
Contributing dependently
Drives results
Contributing dependently

Turnaround timeDeadline to apply: 17 April 2024
.Our commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.