Customer Service Representative - Johannesburg, South Africa - Mayfly Agri (Pty) Ltd

Mayfly Agri (Pty) Ltd

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Minimum requirements for the role:

Must have a Diploma/Degree in Customer Service or supply chain management or any other related field.
Knowledge of sales order processing and distribution preferably in the agricultural industry will be required.
Must be computer literate SharePoint, MS Excel & Word essential with SAP an advantage
An understanding of INCOTERMS and Customs documentation would be preferred
Must be able to work under pressure, especially in peak seasons, with great attention to detail
Must be customer service oriented with a strong command of English (both written and spoken).

***- Processing sales orders for local and export customers, including invoices, sales reports, order tracking and relevant follow-ups.

Communicating with Credit department on credit status of customer accounts
Providing customer feedback and handling complaints
Participating in Sales and Operations meetings for planning of sales.
Preparing purchase requisitions for the department and following up on the creation of purchase orders.
Participating in financial and nonfinancial audits, including stock takes and providing required documentation.
Receiving incoming shipments.
Liaising with Import / Export Governance to ensure Letters of Authority (LOAs) and Import Permits are updated.
Completing required forms and sharing these documents with Logistics and the Customs Broker.
Booking couriers for collection and delivery of orders.