Business Enablement Specialist - Johannesburg, South Africa - Metropolitan Life

Metropolitan Life

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Introduction
Metropolitan is one of the oldest financial services brands in South Africa.

With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Role Purpose

The purpose of the role is to drive business implementation and adoption of solutions/tools/systems within the change management framework, in accordance to with Metropolitan Life business strategic priorities.

Requirements:

Grade 12/Matric
Communications/Business degree or equivalent
PROSCI Certification/Change Management Certification Advantageous
Project Management Certification Advantageous
Valid South African Driver's license
Good Computer Skills (Microsoft O365)
Proven ability to drive successful implementation
Proven experience with Stakeholder management

years business development/management experience

Good engagement and collaboration skills
Coaching experience
Strong Presentation and Facilitation skills
Technology/Computer skills
Generic Job Title

Duties & Responsibilities

Internal Process:

Develop a thorough understanding of the business strategy for the geographic area to inform change approach
Understand key operational plans and assist with the successful implementation and support of those strategies through change
Collate, analyse and provide feedback and suggestions to drive innovation and improvement of processes, people, and systems
Collaborate with internal and external stakeholders to ensure the effective implementation of all business change within the designated area
Inform the design, development, delivery and management of change related communications within the area of change
Conduct impact analyses, assess change readiness and identify key stakeholders to inform the change and execution plan
Provide input, document requirements and support the design and delivery of training programs to build the required capability and support the adoption of the change
Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the successful implementation of the desired change
Identify and manage anticipated resistance for the area of change by implementing various change management tactics
Consult, coach and coordinate efforts with ecosystem of change area
Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive the adoption of the desired change
Support and engage senior and middle management leaders to create readiness and buy in for the change
Coach managers and supervisors to equip managers and supervisors to lead, endorse and manage any change related activity and adoption
Guide and provide input to the project plan to ensure all change management elements and activities are documented and integrated into the delivery plan
Integrate change management activities into project plan for the province
Evaluate and ensure user readiness and effective stakeholder management Identify, manage, monitor and report risks and issues associated with change implementation
Manage the change portfolio in the province by acting as a key contact for all business change in the region whilst managing change initiatives and the adoption thereof

Client Services:

Educate, encourage and engage with distribution, providing direction and recommendations in support of campaigns and growth strategies
Explore and set up experimental designs in answer to key business questions
Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

People:

Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively drive, influence and participate in change initiatives
Continuously develop own expertise in terms of profession