Engagement Officer - Durban, South Africa - Synergy Contact Centre

Synergy Contact Centre

Verified Company

Durban, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Purpose:

Synergy Contact Centre is currently looking for a Engagement Officer to join our company.

In this role, you'll be responsible for planning, organising and managing marketing campaigns, promotional events and projects from conception through to completion, in line with agreed requirements and Synergy brand guidelines.

Job Objectives:

Creating and Maintaining
Maintaining a strategic forward look of events
Coordinate events (receptions, dinners etc.), including drafting/updating guest lists, sending out invitations and collating RSVPs
Acting as the main point of contact for external suppliers for events, including building and maintaining these relationships
Developing an extensive contacts database
Liaising with the Manager, Comms team, and others involved in events/engagement

Education and Experience Requirements:

Advantageous: Degree in Marketing
BPO Experience
Minimum of 2 years' experience in Engagement Officer Role
Strong understanding of the contact centre industry.

Job Knowledge and Skills Required:

Fluency in English both written and oral
Confident and creative communication and accurate drafting and writing ability.
Strong organizational skills and ability to work independently.
Strong people skills with the ability to work collaboratively within a busy team.
Previous event management experience.
Good customer service skills.
Priorities flexibly and use own initiative to deliver to tight deadlines.
Willingness to work to frequent and tight deadlines while maintaining a high standard of work
Conduct video and photography editing
Produce quality photographs
Creating social media content
A keen eye for aesthetics and details
Excellent communication skills both oral and written
Advantageous: Previously worked in the entertainment industry, DJ Skills

Essential Competencies:

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Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
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Collaborating and Partnering: People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
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Managing a Quality Service: Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diversity needs and requirements.
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Changing and Improving: People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.

Job Types:
Full-time, Permanent

Salary:
Up to R7,500.00 per month

Ability to commute/relocate: