Retail Supervisor - Boksburg, South Africa - Motus Aftermarket Parts

Motus Aftermarket Parts

Verified Company

Boksburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Midas is searching for a
Retail Supervisor to join the branch in
North Rand. The purpose of this position is to work closely with the Retail Manager in all aspects to achieve success and ensure profitability, cost control, as well as to sell and exceed sales targets while always maintaining great customer satisfaction.

Requirements:

Grade 12 with
Diploma in Business Management or Marketing
Desirable
35 years' knowledge and experience of sales and marketing of spares/ vehicle parts
Supervisory experienceEssential
Ability to communicate on all levels
Assertive with sound interpersonal skills are essential
Strong attention to detail is essential
Must be able to work under pressure
Proven track record
In depth product knowledge
Some business acumens, understanding the costs and breakeven scenarios of customer service delivery
Should be able to carry out his/her responsibilities with little supervision
Thorough knowledge of the geographical area of responsibility.
Good planning and time management skills
Be a good team player
Negotiation skills
Clear criminal record

Key Performance Indicators includes, but not limited to.

Planning, organizing, and controlling of Retail Responsibilities
Manage and motivate a team of warehouse and sales support staff
Ensure the compliance with safety, health, and security laws & regulations
Assist with IR, HR matters
Ensure that the quality standards are maintained
Continuous improvement initiatives
Manage counter sales and ensure that optimal customer potential is achieved
Understand & manage the daily function of a retail shop
Know the market and grow the existing customer base
Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
Achieve the sales target set by the Sales/Branch/Retail Manager
Plan, forecast and report on sales potentials by customer.
Report all competitor pricing and activities.
Report all customer information regarding delivery, telesales, and account problems.
Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
Build and strengthen customer relationships.
Receive inbound customer sales inquiries
Cold calling when necessary
Provide quotations, product, and service information
Provide support and pricing details in response to inbound enquiries
Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good cooperation within the company does minimize customer queries.

**Equity Statement