Recoveries Negotiator - Parktown, South Africa - Hollard Recruitment

Hollard Recruitment

Verified Company

Parktown, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert Summary:

Helloan exciting new opportunity has just come available in our
Hollard Insure, Specialised Claims Services Department (Operations).

We are looking to recruit an Uninsured
Recoveries Negotiator.**
Role Objectives:The Negotiator will manage the appointment on the contingency agents by ensuring operational efficiencies and quality service delivery.

Strive towards service excellence.

Key Responsibilities:

Process all recovery claims to secure a successful recovery ensuring that Efficiency by appointing the relevant contingency agen, productivity and superior Customer Service are
Finalise claim as per standard
Update log
Update broker
Finalise on BPM and financial system
Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Align own behaviour with the organisation culture and values
Achieve own performance objectives
Actively participate in own professional development and career
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience: