Compliance Analyst - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Description

To ensure that compliance operational and reporting requirements are met within area of responsibility

Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Provide process content in order to get the operating procedures updated (Golden Rules)
Use techniques such as brainstorming, document analysis, focus groups, workshops and prototyping to elicit complete and accurate business requirements
Validate documented requirements to ensure they match stakeholders understanding and obtain formal approval of the solution scope and the requirements to be implemented
Evaluate proposed requirements and solutions against business on objectives in the area and highlight concerns to the business unit of the planned change
Support ongoing efforts to check that the requirements are in line with business objectives
Assemble and document all test results
Assist in the coordination of user acceptance testing
Provide detailed feedback on whether the developed solution meets the defined business requirements
Utilise techniques such as business rule analysis, scope modelling, data modelling, process modelling, use cases scenariosand nonfunctional requirements analysis to determine the detailed specifications
Document detailed functional and nonfunctional specifications as per the defined standards in the business
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work
Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information
Log operational losses, report on the losses on a monthly basis and conduct loss reconciliations
Monitor risk processes to identify and report on possible risk where applicable
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and
Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Investigate new ways to optimise processes
Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
Assist in the process of resolving post implementation issues
Assist in the identification of risks and issues throughout the project life cycle
Ensure adequate mitigation measures are put in place for risks impacting requirements definition or solution development
Review changes to the project scope and deliverables
Provide advice on the impact to project timelines, solution scope and functional resource requirements
Provide input to teams in the supported business area on how to engage in continuous improvement thought processes
Provide regular updates to business unit representatives on the progress of business analysis activities throughout the project
Contribute to teamwork and inclusivity by working together to achieve team goals
Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team
Seek out regular performance feedback and put actions in place to improve and enhance performance
Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines a