- Install, maintain, update and administer Backup software.
- Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
- Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
- System Administration of Backup Systems.
- Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
- Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
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Specialist: Systems Engineer-Backup - Cape Town, South Africa - BCXP
Description
Certification: Commvault (Requirement)
Experience: 5yrs+ of Operational Commvault support in an Enterprise with an in-depth knowledge of the functions and features of the product
Business unit, Department, Reporting
Business UnitCloud Platform SolutionsDepartmentEnterprise Infrastructure Solutions Job gradeS5Core Description
To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary Functions
Core Functional Skills & Knowledge
TroubleshootingICT KnowledgeAttention to detailInfrastructure TechnologyProblem solvingCore Behavioural Competencies
Job MatchApplying expertise & TechnologyDeciding & Initiating ActionDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma in EngineeringExperience
5 years' system engineering experience.
Alternatively, 7 years' system engineering experience. if Grade 12
Certifications
Netbackup 8.2 certification.Veeam with replication certification.Veritas appliance certification (Flex and Access).Certification in VMWare and VSphere.Certification in Microsoft Windows and Linux.ITIL FoundationProfessional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control0Level of EngagementOperational/Technical/ManagementSpecial Requirements / Employment Condition
Ability to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements
Hybrid Remote WorkerBillableCertification: Commvault (Requirement)
Experience: 5yrs+ of Operational Commvault support in an Enterprise with an in-depth knowledge of the functions and features of the product