IT Technical Specialist - Cape Town, South Africa - Clicks Group Limited

Clicks Group Limited
Clicks Group Limited
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Listing reference: 016022
Listing status: Online-
Position summary

Industry:
IT & Internet

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Job category:Helpdesk and Technical Support
Location:Cape Town

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Contract:Permanent
Remuneration:Market Related

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EE position:Yes
Introduction

  • An opportunity has become vacant for a Technical Specialist I within the IT Infrastructure team, reporting into the Technical Team lead.
    Job description

Purpose

Objectives

  • To administer the appropriate technologies by maintaining appropriate versions and implementing patches.
  • To analyse internal records of major problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
  • To assist with the implementation of the infrastructure roadmap and oneyearplan activities.
  • To assist with operational improvement and stabilisation activities to meet service levels.
  • To assist with continuous technology process improvements in order to embed operational excellence.
  • To perform general housekeeping activities to enable the technology to perform at an optimal level.
  • To ensure selfdevelopment and to keep pace with everchanging technology requirements and industry.
  • Documentation of systems and processes.

Minimum requirements

Job Knowledge and Skills

  • Understanding of appropriate technology stacks.
  • Build relationships between peers, vendors and customers.
  • Understanding of the IT industry (and the challenges it faces).
  • Technology administration and management.
  • Ability to deal with pressure.
  • Networking skills.
  • Conceptual/analytical ability.
  • Interpersonal skills.
  • Technical and business communication skills (verbal and written).
  • Integrity / honesty.

Qualifications and Experience

Essential

  • 2 to 4 years' experience in general IT infrastructure and technology administration.
  • ITIL Foundation qualification is desirable.
  • Matric

Desirable

  • Experience with IBM PowerVM virtualization.
  • Knowledge of TCP/IP networks (LAN and WAN).
  • Knowledge of Storage Area Networks.

Competencies

  • Deciding and Initiating Action
  • Effective communication skill written and verbal
  • Working with people
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
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