Retail Service Desk Manager - Johannesburg, South Africa - JD Group

JD Group
JD Group
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Specification:
Retail Service Desk Manager


Position Overview:


The Team Manager, Credit Marketing Initiatives is responsible for managing, optimizing, and motivating a team to maximize profitability and improve customer service levels for the development and growth of JDFS.

This individual will be responsible for driving the achievement of targets, measuring and reporting on performance, managing controllable expenses, utilizing technology to improve credit marketing initiatives, and enabling customer centricity.

Additionally, they will play a key role in team human resource management.


Responsibilities:


Drive the achievement of targets to maximize profitability:

  • Set clear targets and expectations for the team and ensure they are aligned with the overall business goals.
  • Track and monitor team performance against targets on a regular basis.
  • Identify and implement strategies to maximize profitability and drive business growth.
Measure and report on performance within the area of responsibility:

  • Establish KPIs and metrics to track team performance and progress.
  • Regularly assess and report on team performance against these metrics.
  • Analyze performance data to identify areas for improvement and implement necessary changes.

Manage controllable expenses to maximize profitability:

  • Monitor and control expenses within the team's scope of responsibility.
  • Identify opportunities for cost savings and recommend costeffective measures.
  • Optimize resource allocation to ensure maximum value for money.
Utilize technology and recommend ideas to improve credit marketing initiatives:

  • Stay up-to-date with the latest technological advancements in credit marketing.
  • Continuously explore and evaluate new technologies to improve marketing effectiveness and efficiency.
  • Recommend and implement technological solutions to enhance credit marketing initiatives.

Enable Customer Centricity:

  • Foster a customercentric culture within the team.
  • Implement strategies to improve customer service levels and satisfaction.
  • Develop and maintain strong relationships with customers, ensuring their needs are met.

Team Human Resource Management:

  • Lead, motivate, and inspire the team to achieve high performance.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Identify training and development needs within the team and provide necessary support.
  • Foster a positive and cohesive team environment.

Requirements:


  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Matric with 35 years experience in contact centre environment
  • Proven experience in managing teams and driving business growth.
  • Strong knowledge of credit marketing principles and strategies.
  • Excellent analytical and problemsolving skills
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Resultoriented mindset and a passion for driving profitability.
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