Client Solutions Manager - Johannesburg, South Africa - Recruitment Matters Africa

Recruitment Matters Africa
Recruitment Matters Africa
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Our client is looking for an experienced Client Solutions Manager to join their team Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.


Responsibilities:


  • Manage and grow postsale client relationships with advertisers of all sizes
  • Coordinate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
  • Work with internal teams to guide inventory allocation
  • Monitor and analyze ad campaigns, and proactively take initiative to improve results
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
  • Proficient in campaign management, setting up, and optimization.
  • Analyze campaign performance data to offer clients datadriven business insights and at the same time, use those insights to improve our advertising offerings
  • Share marketplace feedback and guide our advertising strategy.
  • Support and work with the sales team on presale research and pitch.
  • Conduct regular business reviews and take a consultative, longterm approach to build productive relationships with clients, in collaboration with the sales team.

Key Skills:


  • Proactive attitude with excellent project management; organizational; and analytical skills,
  • Proficient in English.

Qualifications:


  • At least 35 years of experience in account management/client services roles in digital marketing, agency experience is a big plus
  • Experience managing performance advertisers with a deep understanding of their challenges
  • Ability to analyze data and identify insights to assess campaign performance

Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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