Team Leader - Cape Town, South Africa - Lead Capital Group

Lead Capital Group

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Role

As a Team Leader, your role will be to oversee the performance of a team by providing leadership, coaching, and support to your team and developing plans to achieve the individual, team, and business targets.

Key Responsibilities:

Managing a team of sales agents
Optimizing sales and conversions
Coaching, mentoring, and managing objections.
Managing agent compliance in line with best industry practice
Data workflow management
Providing feedback on agents
Ensuring smooth workflow of teams
Alerting management of any issues on shift should they arise.

- provides daily direction and communication to employees so that client is called in a timely, efficient and knowledgeable manner.

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a highquality work environment so team members are motivated to perform at their highest level.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.

Qualifications: