Service Desk Analyst - Cape Town, South Africa - CME Recruitment
Description
SERVICE DESK ANALYST
Cape Town
MINIMUM REQUIREMENT
3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst
Communication Skills
Attention to detail.
Interpersonal relationships
Initiatives and self-motivation
Coaching and mentoring
DUTIES:
Customer Service
Call Alignment
Ticket Status updates
Quality Monitoring
Service-level Validation
Ad-hoc Analysis
Reporting
Adhere to internal Policies and Procedures
Salary:
R9, R9,500.00 per month
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