Client Service Administrator: Disabilities - Bellville, South Africa - Momentum Corporate

Momentum Corporate

Verified Company

Bellville, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

Role Purpose

Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.

Requirements:

Matric/equivalent.
2 Years' administration experience in a Financial services or Insurance Administration environment.
Client service experience.
Employee benefits experience will be an advantage.
Disability claims administration experience will be an advantage.
Intermediate Excel will be an advantage, i.e. VLOOKUPs

Duties & Responsibilities

Claims: Accurate calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
Member record maintenance: Timely processing of review decisions, i.e. suspension, reinstatement, reduction and termination of benefits.
Capture data accurately on relevant systems according to Service Level Agreements

Dealing with client requests in a competent, efficient and professional manner.

Adherence to organizational and team best practice, processes and legislative requirements.
Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
Support the Administration Manager to enable efficient and effective client service.
Taking ownership of assigned workflows and ensure they are processed and resolved timeously and effectively.
Identify and report process and system failures and enhancements to improve client experience.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.