Operations Manager - Bellville, South Africa - Perfect Placement Recruitment

Perfect Placement Recruitment

Verified Company

Bellville, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Available Position:
Operations Manager - Risk Division

Area:
Cape Town (Bellville)

Salary:
Market related

We are seeking an experienced Operations Manager to join our Risk Division. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the Underwriting and Claims department. Your role will involve collaborating with senior and junior management to ensure efficient processes and optimal performance.

Responsibilities:

Liaise between senior management, junior management, and operations staff.
Implement best business practices and ensure operational efficiency.
Develop and implement work policies and procedures for each business unit.
Monitor and analyze existing processes for quality assurance.
Meet operational targets and strategies set by executive teams.
Handle operational requirements for binder contracts and mergers/acquisitions.
Participate in developing and adhering to operations budgets.
Assist in setting up new products on policy management systems.
Provide feedback and reports to insurers regarding binder agreements.
Manage escalated queries from claims and underwriting teams.
Ensure staff receive necessary training and oversee team development.
Execute final authorizations for claims payments on specific schemes.
Coordinate claim evaluation discussions for repudiated claims.

Requirements:

Accumulated Personal and Commercial Credits relevant to professional qualifications.
RE5 regulatory examination as per the FSCA requirement.
NQF5 or higher preferred.
Extensive experience in Commercial and Personal claims.
Competency in Personal & Commercial Underwriting.

Desired Behavioral Competencies:

Strategic orientation with a focus on achieving organizational goals.
Effective decisionmaking skills for managing claims and underwriting processes.
Strong communication skills for report writing and interactions with business partners.
Problemsolving abilities for complex issues within the operations team.
Leadership qualities to motivate and manage direct and indirect team members.
Excellent relationship management to foster positive connections with stakeholders.

Key Performance Indicators:

Handling escalated matters and complaints promptly.
Successful project completion.
Staff satisfaction and retention.
Customer retention and overall satisfaction.

Company Benefits:

Company Group Benefits
(Compulsory after probation period):
Sanlam Life Cover of R600, Life cover, Disability & Severe Illness Benefit.)
Allan Gray Annuity Fund (R125 Cost to Company and R125 Employee cost, minimum premium of R250 per month)
Medical Aid Company contribution of R1000 (if joining the company group scheme) Different option plans for the employees' selection