Support System Administrator - Pretoria, South Africa - Adcorp Holdings

Adcorp Holdings

Verified Company

Pretoria, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Synopsis
Our client is hiring for a Systems Administrator. This is a 6-month Independent Contract to based in Pretoria or Johannesburg.

Qualification and Experience

2 years' experience on a similar technical support role
:
IT Infrastructure** : OS (Windows, Linux),
Virtual environments (VMware or other)

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N+:

Knowledge on Client support management tools (CRM, etc.),
Able to prioritize and execute tasks in a highpressure environment.
Ability to work in a teamoriented, collaborative environment
Ability to communicate ideas in both technical and userfriendly language.
Knowledge of administration of Windows and Linux environments,
Basic networking skills (e.g. TCP/IP, HTTP or any encryption method/protocol),
Experience with virtualization (administration and troubleshooting),
Excellent understanding of the organization's goals and objectives.
English both written and oral

Roles and Responsibilities

Analyze, troubleshoot and resolve identified issues at the right level of quality and within SLA (or internal OLA).
Escalate analyzed tickets to the Software Corrective Maintenance team and make sure to fillin Support ticket tracking tool appropriately
Reproduce and document technical issues and/or customer problems and escalate them to relevant solution or product development teams,
Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution progress,
When relevant, maintains IT infrastructure and backend components, including hardware and software.
Maintains support documentation up to date,
Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Coordinate and perform indepth tests for system modifications
Monitor and test system performance; prepare and deliver system performance statistics and reports
Carries out administration, remedial and preventive maintenance activities, following procedures and checklists and logging actions taken in the logbook

Roles and Responsibilities (cont.)