Assistant Front Office Manager - Cape Town, South Africa - Belmond Management

Belmond Management
Belmond Management
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience.

Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant Front Office Manager to join the team.


Main Duties & Responsibilities

  • To assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests.
  • Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team.
  • Ensure that all the standard operating procedures and policies for the department are followed.
  • Maintain regular contact with guests, and build strong relationships with them.
  • Stay informed about local, national and international best practices/trends in accommodation management.
  • Assist in all aspects of Front Office operations as required.
  • Check the daily arrival list to have detailed information regarding arrivals and room requirements.
  • Be aware of all VIP's both in house and arrivals.
  • Supervise the work load of Front Office employees and allocate duties.
  • Supervise the billing and cash processes to ensure compliance with company standards.
  • Ensure good and effective communication and working relationships with operational departments.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Ensure accurate handovers are provided and daily briefings held.
  • Stay upto date about room rates, current promotions, offers and packages.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Ensure all cashhandling and financial procedures are adhered to.
  • Conducts regularly scheduled meetings with the Front Office team.
  • Ensure implementation of all hotel policies and house rules.
  • Monitor all V.I.P 's and guest requests.
  • Review daily front office work and activity reports generated by the Night Audit team.
  • Ensure that the Leading Quality Assurance standards for Front Office is adhered to. Ensure that regular refresher information and or training is provided to Front Office employees.
  • Assist the Front of House Manager to create, update and implement departmental standard operating procedures.

Requirements:

years' experience in a supervisory Front of House role in a luxury hospitality environment.

  • Hospitality management diploma or similar relevant qualification.
  • Progression through various positions within Front Office desirable.
  • Basics of accounting and financial management.
  • Proficient in MS Office and Opera.
  • Excellent written and verbal communication skills.

Benefits

  • Competitive basic salary
  • Medical aid & pension fund benefit
  • Internal Belmond discounts
  • Loyalty and recognition rewards programme
  • Employee Assistance Programme
  • On going Learning and Development opportunities
  • Regular community, social and staff welfare events

Location:


  • South Africa, Cape Town

Department:

  • Front Office & Guest Relations

Employment type:

  • Fulltime

Experience:


  • Mid-Senior level
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