Front Office Manager - Hoedspruit, South Africa - HotelJobs

HotelJobs

Verified Company

Hoedspruit, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Attention FRONT OFFICE MANAGERS, we have an exciting role for you to consider

Kendrick Recruitment is on the hunt for a dynamic Leader for the Front Office Department of a luxury 5* Lodge based in the Hoedspruit region of Mpumalanga.

If this sounds like you, share your resume with me today

Experience:
Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required. Experience in customer service, hospitality management, and team leadership is crucial.

2.

Education:
A degree or diploma in hospitality management or a related field is added benefit

3.

Communication Skills:
Excellent communication skills are essential for interacting with guests, employees, and management. Fluency in English is required, and additional languages may be beneficial.

4.

Customer Service:
A strong focus on providing exceptional customer service to guests is vital. This includes resolving guest issues, anticipating their needs, and ensuring their satisfaction.

5.

Organizational Skills:
The ability to manage multiple tasks, prioritize effectively, and ensure that all front-of-house operations run smoothly is crucial.

6.

Leadership Abilities:
As an FOH Manager, they will be responsible for leading and motivating a team of employees. Strong leadership skills are necessary to ensure that staff perform their duties effectively.

7.

Knowledge of Reservation Systems:
Familiarity with reservation and property management systems (PMS) is required. Training will be provided for specific systems used by the lodge.

8.

Financial Acumen:
FOH Managers will be responsible cost control. Basic accounting knowledge is beneficial.

9.

Flexibility and Availability:
The hospitality industry often requires working irregular hours, including nights, weekends, and holidays.

10.

Appearance and Professionalism:
FOH Managers will be expected to maintain a professional appearance and demeanor at all times