Uk Customer Service Call Center Position - Durban, South Africa - CAREERBOX

CAREERBOX
CAREERBOX
Verified Company
Durban, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

CAREERBOX UMHLANGA IS HIRING TOMORROW

Salary:
R to R with more benefits and awesome Growth Potential


Job description
We are hiring Call Center Agents for Customer Service positions.

To act first point of contact for customers to resolve queries, the loading of claims, mid-term adjustments, cancellations, payment queries to achieve a first-time resolution while competently managing the customer experience.


PREREQUISITES REQUIREMENTS:


  • Clear Credit and Criminal record
  • Minimum 6 Months experience
  • Experience of delivering customer excellence
  • Excellent written skills
  • Excellent Communication Skills
  • Ability to work rotational shifts.
  • Matric
  • Computer Literate and ability to speed type 20wpm.
  • Administration, or Insurance or Claims or Customer Service, or Call Center Experience
  • Background knowledge in the International Environment an Advantage

COMPETENCIES

  • Customer Service, Attention to detail, Written Communication, Listening Skills, Resilience, Empathy, Stress Tolerance, and Basic Telephone Etiqutte.
  • Must have fluent neutral accent, with the ability to articulate English and bubbly personality.
  • Must be energetic, confident, enthusiastic, empathetic, and passionate.
  • Excellent customer interaction service and excellent communication skills.
  • Displaying empathy and embracing company values and customer charter.
  • Demonstrate a calm and professional attitude.

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required).

Job Types:
Full-time, Permanent


Salary:
From R6,000.00 per month


Experience:


  • Insurance: 1 year (preferred)
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