Business Implementation and Support Specialist - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Employee Benefits
Function:Administration and Office Support
Date:11-May-2023Achieve more than
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YOU BELIEVE

Discovery
Employee Benefits
Business Implementation and Support Specialist

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About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

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About Discovery Employee Benefits

Discovery

Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
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Key Purpose

The Business Implementation and Support Specialist is part of a team responsible for the migration of clients onto a new system. This role will ensure that the migration experience is positive, timely and efficient and will help transition clients into a new way of service.

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Areas of responsibility may include but not limited to

Analyse scheme, policies, benefits and summarise in a scheme migration document.
Write business requirements for system enhancement and developments.
Attend meetings with various stakeholders (internal & external).
Assist with system set up for new scheme migrations.
Perform data analysis, uploads and reconciliation.
Investigate and resolve
Investigate and escalate
Identify recurring issues and address cause
Perform system testing on new functionality.
Perform internal system training for all users on the new system.
Write test cases for new functionality.
Maintain the take on requirements documents.
Maintain an administration training manual.
Perform administration process training to schemes recently migrated.
Work closely with developers\ users\ external vendors on system projects or system related errors.
Generate reports.
Competencies
Excel (Advanced)
Communication (Written and Verbal)
Good planning & organising skills
Accuracy and attention to detail
Working under pressure and deadline driven
Cross team collaboration
Management of time
Critical thinking
Leading and Supervising
Interpersonal skills
Persuading and Influencing
Adhering to Principles and Values
Self management
Teamwork
Problem solving
Initiative and enterprise

Education and Experience

5 years' experience in the retirement fund industry
2 to 4 years' experience in a similar position (nonnegotiable)
Matric
Business Degree (advantageous)
Retirement Fund related qualification

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.