Product Support Senior Manager - Boksburg, South Africa - Yazoo Recruitment Specialists

Yazoo Recruitment Specialists

Verified Company

Boksburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Product Support Senior Manager with relevant Mining experience, a relevant tertiary qualification (Engineering / Earthmoving Equipment or Diesel Mech Trade) and minimum 8 years' earthmoving equipment experience (hydraulic and electrical), required to oversee and manage various aspects of product support services for mining and construction equipment.

Formal Tertiary Qualification essential
Engineer Degree or Earthmoving Equipment/Diesel Trade
Minimum 8 years' earthmoving equipment in the Mining Sector essential
Technical knowledge and skills with troubleshooting and faultfinding experience essential
Minimum 5 years
Minimum 5 years

' People Management experience required

Reliability Engineering experience highly beneficial
Mining Site exposure essential
OEM experience essential
Ability to lead a team, understand technical aspects and deliver exceptional customer service required
Oversee and manage various aspects of product support services for mining and construction equipment specific to Mining Clients
Ensure customer satisfaction and smooth functioning of product support services
Strategic Impact identify and exploit new business opportunities
Product Support obersee all Dealers with technical enquiries and problems with machines, FIR investigation, oversee cause of problem, enforce bulletin instruction, manage and assist with technical support to external customers, continuous monitoring of service and product quality
Training
Financial Control
Customer relations and relationship management

People management

Team of 7 Product Support Specialists

Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.

That you have read and understood our POPI Policy.
That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.
Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
That the information you have provided to us is true, correct and up to date.

Job Types:
Full-time, Permanent

Salary:
R100 000,00 - R115 000,00 per month