Guest Assistant - Franschhoek, South Africa - HotelJobs

HotelJobs

Verified Company

Franschhoek, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

5* Boutique Hotel based in Franschhoek is looking for a Guest Assistant / Front Office Reception.

You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition.

Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.

Responsibilities:

Ensure a seamless guest experience through the related processes and procedures including guest's arrival and checkin, guest relations and interactions, departure, checkout and billing
Concierge services
Recommendations, upselling and cross selling including partner experiences
Positive interdepartmental and colleague communication
Guest feedback reporting

Requirements:

Grade12-Matric Certificate
Tertiary qualification in Hospitality Management would be advantageous
Minimum of 2 years of experience in the Front Office operations of a luxury hotel
Proficient in use of various wellknown Property Management systems
Conversant with specialist terminology including F&B service, Housekeeping, Maintenance and Operational Finance
Display a sense of urgency and dedication
The ability to remain calm and professional when under pressure
Strong interpersonal skills
Excellent verbal and written skills
Must be professional and a team player
Certificate in First Aid / Fire Fighting / Health and Safety would be advantageous
Ability to work shifts including night shift
Valid driver's license would be advantageous
COVID19 vaccination mandatory