Front Office Associate - Pinetown, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Pinetown, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
We are seeking a Front Office Associate / Receptionist for our Hotel in Durban, Pinetown


Main duties and responsibilities:

  • Adhere to check in and check out procedures
  • Regular updating of guest lists and forward to departments
  • Reporting of faults using the maintenance log
  • Close liaison with Housekeeping on checkouts
  • Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum Guest Service Standards
  • Ensure that all charges are correctly entered onto the guest's folio
  • Adhere to credit control procedures
  • Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department
  • Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed
  • Assisting guests when necessary
  • Ensure that wakeup calls are accurately recorded and executed correctly
  • Maintain a professional attitude when dealing with guests and staff members

Minimum qualifications and experience:

  • Grade 12 (matric)
  • Previous reception experience in a hospitality environment
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