Executive Housekeeper - East London, South Africa - HotelJobs

HotelJobs

Verified Company

East London, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are seeking an Executive Housekeeper for our upmarket and busy hotel in East London, to manage the Housekeeping of the Hotel and its Facilities through planning, monitoring and controlling the cleaning procedures for the Hotel as well as deal with all Housekeeping complaints.

Main duties and responsibilities:

Responsible for the overall running of the housekeeping department and supervising of staff
Coordinate rosters of the housekeeping team
Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
Assist room attendants in the cleaning of the rooms and public areas
Keeping record of inventories, stock to ensure adequate supplies
Do regular room checks for cleanliness and state of repairs
Report maintenance issues using the "Maintenance Log" and action
Responsible for all stock takes, stock variances and condemned items
Make timely and sound decisions with regards to appropriate course of action
Conduct training on room types, categories and amenities
Conduct departmental briefings
Manage and address issues relating to performance, deal with illdiscipline
Consistently recognize good performance
Establish open, trusting and caring relationships
Ensure associates understand and exceed customer expectations
Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
Set performance against best benchmarks
Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
Add value through revenue growth and operational efficiency through process improvement
Demonstrate emotional stability
Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
Remain calm, confident and dependable during crisis
Set clear and measurable goals, objectives and manage results