Sales Consultant - Midrand, South Africa - Rectron

Rectron

Verified Company

Midrand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Purpose

Sales is a vital and core function of Rectron, as an Internal Account Manager, you are responsible for ensuring that all orders are processed, and all queries dealt with and resolved.

For EVAR sales, the process needs to be managed from the initial enquiry to delivery.

Internal Account Managers are also responsible for communicating specials and launches to their base and ensuring exposure of all our brands to the right customers.

Education/Qualification, Skills and Experience:

Minimum: Matric or higher education preferably Sales/IT qualification
At least 2 years' experience in an IT sales environment
Relevant brand knowledge and excellent communication engagement.
Business acumen refers to a high level of alertness to the business landscape
Strong customer relationships
Selfmotivated and driven to go beyond the sales targets given

Mandatory:

Scheduled product hosted training sessions

Job Dimensions

Customer Base:

Managing their assigned customer base, building strong relationships
Assisting with ALL customer enquiries when needed
Contact details to be updated on Customer Base and on ERP system
Managing the credit limit available and cover where needed.
Ensure that accounts are current and queries resolved
Signing up new customers that meet the criteria

Order Management:

Accurately process purchase orders on Rectron's ERP system, using adequate references for tracking purposes. Read customers request carefully and ensuring that quotes are done quickly and accurately
Keep client updated on order status
Ensure that components processed are correct and compatible
Proactively communicate with resellers if there are any delays in order processing, either due to internal error or delayed ETA's
All back orders must be regularly checked and customers updated on ETA's
Orders invoiced to be communicated to Logistics for collection booking
Ensuring all necessary documents for shipping are in place (depending on destination country requirements)
Tracking of orders ensure that orders are collected by courier/customer timeously
Manage orders on shelf weekly

Query Management:

Should there be any queries on orders by resellers, ensure that queries are raised with the correct department as quickly as possible and then providing all stake holders with the necessary feedback (at the minimum within an hour)

Knowledge:

Ensure that you stay up to date with the latest products and services available from Rectron.
Online training must be up to date and completed when required
Attending scheduled internal and external training sessions when needed (During day, after 17:00 or weekends if needed)
Share knowledge within the team using internal tools
Reach out and ask your peers for assistance as necessary

Communications

Communicate in a clear and professional manner both internally and externally
Ensure that all quotes are responded to within the Rectron SLA time frame
Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
Clear communications with internal customers (Business Admin/Warehouse/Logistics/Despatch/Accounts/Product Managers)
Proactive keep your manager up to date with regards to pipeline order numbers on key deals during the month

Back-up person:

Nominate a backup for when you are not in the office. You need to ensure that your back up can perform your day to day tasks to an adequate level to ensure a good customer service experience
Attend Rectron Trade Exhibits when required

Core Competencies

Computer literacy and PC skills
Ability to effectively navigate and use a Windows based PC
Microsoft Excel: Basic knowledge to complete dealer base template and other spreadsheets which may be required
Skype for Business: Sending/receiving messages, joining conference calls
Dynamics

CRM:
Data capture and reporting