Customer Relations Officer - Houghton Estate, South Africa - MSA Outsourcing Solutions (Pty) Ltd

MSA Outsourcing Solutions (Pty) Ltd
MSA Outsourcing Solutions (Pty) Ltd
Verified Company
Houghton Estate, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Role At a Glance
MSA Outsourcing Solutions is seeking highly experienced Customer Care Agents to join our in office remote services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. This role is an in office role. The role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).


Main Tasks
*Inbound Calls
*Outbound Calls
*Responding to job customer queries in a timely and pleasant manner
*Accurately overseeing a dashboard of active customers
*Actively assist and participate in the and retention of customers through problem solving and troubleshooting
*Maintaining and developing relationships with customers
*Update customer progress tracking system regularly
*Assist with creating customer, engagement and training tools
*Inputting complex data to create complete and detailed reports
*Storing and securing of client data

*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail


Job Types:
Full-time, Permanent


Salary:
R7, R9,000.00 per month


Experience:

Customer Care: 1 year (preferred)

  • Administration: 1 year (preferred)
Data Processing: 1 year (preferred)
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