Pabx Technician - Cape Town, South Africa - Intelligent Debt Management

Intelligent Debt Management
Intelligent Debt Management
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Responsibilities:


  • Analyze and evaluate call routing and flow.
  • Plan, install, configure, troubleshoot, maintain and upgrade of Call system.
  • Prepare detailed documentation outlining systems capabilities and processes.
  • Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between other systems and the PBX.
  • Understanding of VOIP systems.
  • Write and maintain system documentation.
  • Experience with SIP management and PBX.
  • Document call system problems and resolutions for knowledge management.
  • Responsible for logging and tracking of errors/enhancements to Vendors.
  • Analysis, escalation and follow up of technical incidents.
  • Interacting extensively within departments.
  • Manage and maintain security of system at all levels business units, security roles, access etc.
  • Work with the IT OPS and Development teams to optimize maintenance and administrative processes

Skills and experience required:


  • Above average communication skills (written & verbal).
  • Experience with 3cx, Wireshark or similar system experience advantageous.
  • Confident & enthusiastic with an ability to adapt to a changing environment.
  • IT support experience an advantage.
  • 2+ years' experience in Pbx administration.
  • Experience in handling call data and reporting.
  • Ability to setup and maintain call queues, ring groups and VADs

Key competencies

  • Excels at problem solving/analysis
  • Is able to learn new technologies quickly and easily
  • Communicates effectively
  • Effectively manages your time and competing deliverables
  • Enjoys and excels at being part of a team and fostering teamwork
  • Demonstrates initiative and drive to pursue and achieve goals
  • Delivers exceptional customer service
  • Honest, accountable and live the IDM values
  • Excellent verbal skills
  • Ability to prioritize requests and plan accordingly

Experience:


  • PBX: 2 years (required)
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