Relationship Analyst - Durban, South Africa - FirstRand

FirstRand

Verified Company

Durban, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
Year on year revenue growth versus budget for team portfolio
Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
Act as the point of contact for the defined customer portfolio.
Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
Manage the growth of active customer Account Base to increase client base
Ensures a competent portfolio management as well as asset and liability growth
Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the growth of active customer Account Base to increase client base
Maximise Business Portfolio cross sell opportunities and strengthen client relationships
Convert identified leads into successful sales
Achieve individual targets as set according to appropriate business area or sales plan
Comply with governance in terms of legislative and audit requirements
Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
Ensure effective Data Management by ensuring expired limits are attended to against set target
Prepare credit proposals for review by the Credit Product House
Compliance with procedures and processes
Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
Manage own development to increase own competencies