Field Service Manager - Pretoria, South Africa - IntoBeing Placements Pty Ltd
Description
CANDIDATE REQUIREMENTS:
- Team player
- Strong ownership and accountability with a positive mindset
- Must be results driven
- Strong Customer focus both internally and externally
- Excellent Communication skills
- Business acumen
- Must be able to work under pressure and after hours
- Must have very strong problemsolving Skills
Experience & Qualifications:
- Matric with relevant technical diploma or degree
- Previous experience as a manager, team lead or supervisor
Duties and responsibilities:
- Organize and manage the Field Support team, ensure that goals are clear and objectives are perceived as attainable
- Provide necessary business information and updates to the team
- Create and maintain channels to enable team members to do their work
- Follow through on service calls to be completed within the required SLAs
- Report team progress and decisions made to the service Director and concerned sales teams\
- Give guidance to team members; assure that each member is productive and receives teambased recognition
- Provide daily, weekly, monthly analysis summary of the Field Service calls as well as data modelling and detailed reporting
- Own, manage and support requests and escalations from the organization that are directed to the Field Service tea
More jobs from IntoBeing Placements Pty Ltd
-
Product Manager
Pretoria, South Africa - 1 week ago
-
Senior Associate
Johannesburg, South Africa - 3 weeks ago
-
Product Manager
Pretoria, South Africa - 3 weeks ago
-
Corporate Sales Consultant
Midrand, South Africa - 2 weeks ago
-
Camera Repair Technician
Pretoria, South Africa - 1 week ago