Workshop Quality Controller - Johannesburg, South Africa - Intelleto (Pty) Ltd

Intelleto (Pty) Ltd

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Specific Role Responsibilities:

The responsibilities of a Workshop Quality Controller include the following tasks:

To assist management in implementing and maintaining effective processes to achieve the highest possible VOC levels in excess of the manufacturers national average
To deliver Gross Profit in line with the Business Plan by maximising the number of hours sold, driving revenue per transaction and motivating product sales

Workshop Loading

To distribute and control the issuing of work to the Technicians to maximise quality and overall efficiency
To lead, motivate, coach, and develop team members to achieve their daily objectives
To ensure the accurate completion of all relevant documentation for each repair
Develop and maintain positive working relationships with others and support the team to reach common goals
To ensure a strong relationship is maintained with the Parts department in order to maximise parts availability
To ensure that a safe working environment is maintained in line with the OHS Act
Ensure that the manufacturers warranty standards are adhered to at all times
Focuses on customers needs and satisfaction to consistently deliver results and meet customer expectations
Monitor and maintain quality and productivity
Work in a systematic, methodical and orderly manner
Consistently achieves project goals
Maintains a positive outlook at work
Handles criticism well and learns from it by balancing the demands of a work life and a personal life
Takes responsibility for actions, projects, and people and uses initiative, working under own direction
Initiates and generates activity and introduces changes to work processes
Makes quick, clear decisions which may include tough choices or considered risks
Develop an understanding of different organisational departments and functions
Ensure uniform and personal appearance is clean and professional
Welcome all customers according to company standards and thank customers with genuine appreciation
Speak with others using clear and professional language and answer telephones using appropriate etiquette
Maintain confidentiality of proprietary information and protect company assets
Follow all company policies and procedures
Carry out all reasonable instructions and duties given to you by any member of Senior Management, from time to time, such as collecting and dropping off customers.

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Once work is done:

Check the correspondence between the work requested and the work carried out.
Check the quality of work carried out from the Customers point of view.
Test the vehicle (if necessary).
Fill in the Control Certificate and report on the work to the Service Manager should there be any:
Concerns/risks.
Decide to redo the work if necessary, in agreement with the Service Manager.
In the case of a quality error analyse the cause and update the dealership quality report

("touch-ups").

Check the quality of execution of the "touchingup".
Prepare the vehicle for handover.

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When a return takes place:

Complete the return sheet, analyse the cause, and update the chart for Return Follow-Ups.
Check the quality of execution of work linked with the return.
Test the vehicle.
Report to the Service Manager

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Maintenance and management:

File, update, and circulate aftersales documentation.
Keep the equipment entrusted to him in good working order

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Responsibilities:

Respecting the promise made to the Customer,
Controlling the quality of execution on all requested work,
The quality of wording in documents (certificate of control, touching up sheet, return sheet),
Making sure of cleanliness, and that safety orders are respected,
The tooling, machines, and equipment that he uses,
Application of rules, processes, charters, and standards relating to him,
Quality of functional relations within the scope of his activities.
In all circumstances, the Quality Controller acts with constant concern for quality, stringency,
Economic efficiency and respect for the promise made to the customer according to the Professional code of ethics which was given to him and which he has studied.

Qualifications and Experience:

Minimum Qualifications and Experience needed:

N3 or Technical Matric
Valid Drivers license
Computer literate

Skills:

Have sound communication skills in English and the language commonly spoken in the area (speak & write).
Professional and technical expertise in vehicle service and repair maintenance.
Problemsolving and motor vehicle faultfinding skills.
Planning and organising
Delivering results and meeting customer expectations.
Following instructions and processes; appropriately following instructions from others without unnecessarily challenging authority; keeping to schedules; arriving punctually for work and meetings; demonstrating a commitment to the organization; complying with legal and technical obligations