Internal Sales Administrator - Durban, South Africa - Complement Recruitment

Complement Recruitment

Verified Company

Durban, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Internal Sales Administrator - Durban

Salary:
Market Related

Purpose of Position:

Complement Recruitment are recruiting for an Internal Sales Administrator for a permanent position in Cato Ridge, Durban, Kwazulu Natal.

Coordinate communication of all customer related issues to the Sales Manager and Sales Representatives to ensure seamless flow of information.

Minimum Requirements:

Grade 1
Relevant post matric qualification will be advantageous
MS Office and sound computer knowledge
Experience working with Oracle will be advantageous
Demonstrated aptitude for problemsolving; ability to determine solutions for customers (consultative sales approach).
Must be resultsorientated and able to work both independently and within a team environment.
Must possess excellent verbal and written communication skills.

Skills And Knowledge:

Must be neat and organized
Excellent communication skills
Strong administrative skills
Maintain positive attitude towards company and customers
Work well within a team environment
Accuracy and attention to detail

Duties:

Core functions:

Answer telephone calls and speak directly with the customers.
Ensure that customers are updated with daily orders schedules and stock in Warehouse.
Be proactive in maximizing and pushing customers to take their stock once produced
Interface with Warehouse and Dispatch chase orders.
Place orders and send out order confirmations with correct dates and pricing
Followup on deliveries and keep customers updated on the progress of their orders
Maintain accuracy of orders in Oracle (ERP system)
As the primary day to day interface of the company, always have a can do and solution orientated attitude towards the customer
Ensure price accuracy on orders being invoiced.

Details of function:

Process orders generated by sales representatives, check orders to ensure that customers have entered correct details.
Contact customers to resolve any queries or obtain information that is missing.
Ensure details of orders/calloffs are captured on Oracle and forward these to the appropriate department.
Maintain customer sales records, create records for new customers and update the records with details of orders and invoices
Maintain order detail integrity and accuracy
Laisse with DMAT on calloffs and deliveries
Provide support for sales representatives
Provide general and admin support to sales head
Update representatives on orders or deliveries
Coordinate communication of all customerrelated issues to Sales Manager to ensure seamless flow of information
Submit and track sample requests
Create and generate reports and compile presentations to be used in sales meetings
General administration for the sales and marketing department
Attend to telephonic enquiries from prospective customers regarding both forthcoming and existing sites, creating a database for future use
Manage:
Finished goods stock
Ageing finished goods stock
Overdue invoices
Process customer credits/invoices queries
Order book accuracy/integrity