Service Consultant - Somerset West, South Africa - Exceed Recruitment and Human Resource Consultants

Exceed Recruitment and Human Resource Consultants
Exceed Recruitment and Human Resource Consultants
Verified Company
Somerset West, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Reference: 9391 NB


Consultant:
Nine Broodryk


Provide Expert Guidance:
Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.

Troubleshooting Assistance:
Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.

Customer Interaction Management:
Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.

Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.

Record Keeping:
Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.

Adherence to Communication Protocols:
Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.

Requirements Translation:

Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.


Documentation Management:
Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.

Client Confidence Building:
Instill confidence in clients by consistently delivering a professional level of service and support.

Team Support:

Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.


Risk and Issue Communication:
Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.

Client Engagement Management:
Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.


Qualifications:

Senior Certificate/Matric
One-year IT qualification and/or business qualification
ERP system background and/or background the fruit industry is advantageous


How to Apply:


If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.

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